17% GST(STRN-3277876134413) will be added on the purchase of all the articles

FAQs

 

What is Expostore?

About Us 

How do I place and Order?

Click here to see a video

How will you deliver my order?

Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of Cash on Delivery order, the courier will collect the money in cash from you when he delivers the order.

How long will my order take to arrive?

Your order will usually reach your doorstep between 1 to 3 working days from the date of order. However the delivery can take up to 7 working days during busy holiday season or our mega sales events.

What is Daily Deals?

We at Expostore put a few products on deep discounts every day for 24 hours. After the completion, the prices of those products return to their normal prices.

What is B Quality?

ALL PRODUCTS ON OUR WEBSITE ARE MINORS DEFECTED.Its means 'Minor Stitching ki Problem ho hoti hai kahin sai dhaga khich jata hai jab stock ata hai thousand pieces main bad ko usko hamara minor defect department thik kerdeta hai pore trh lekin hamaree policy totally Sunnat k mutabiq hai hum apny customers ko tamam baat bata ker sale kerty hain'

How much do you charge for shipping?

Orders above Rs. 1599 ship free of charge.

For orders below we charge a fix rate of Rs.199 per order.

Our system automatically calculates the correct shipping charge when you place your order.

Why are sometimes size labels different on poly-bag and on the product itself?

We sell many international brands, each having its own size specs. We try to map these sizes to our standard Pakistani sizes so that it is convenient for our buyers to order online. You will see a different size label on the poly-bag than the size label on the garment in such case.

 

Please wear the garment to see if it fits. If not, please return it for a refund or exchange voucher.

You reduced the price of an article after I purchased it. Am I entitled for a reduction in price?

If we reduce our price within 7 days of your purchase date, you are entitled for a credit voucher for the difference in value. Please send us an email quoting your order number, item purchased and difference in price and we will issue a credit voucher. Please note, products bought/offered on Sale/Clearance, Special Sale events, Daily Deal and under 399

How do I use a Gift card or voucher code that was issued to me?

You will see a field named "Gift Card or Credit Voucher" during your checkout. Enter the code in this field and you will get the promised discount or credit. Or alternatively watch this video.

Can I open Cash on Delivery Package without making the payment to the Courier first?

No. You can’t open the package without making the payment to the courier. We sell everything with a 15 Days No Questions Asked Money Back Guarantee. If you do not like anything, please return it and we will give you a refund (less the shipping charges) or an exchange voucher.

I have bought an item on promotion or with a Discount Code. What amount will you refund me?

For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.

For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only.

Do you offer international deliveries?

No, we do not offer international deliveries and shipments as of now.

For further queries about exchanges and returns, Please contact us at Expostore@expostore.pk

How do I send goods back for return refund or exchange?

1. Download and fill the return exchange form here.

2. Pack the merchandise and include the exchange refund form.

3. Ship to:

E-Commerce Department

Expostore, 5th floor Mehboob cloth market, sadder, Karachi, Pakistan

Note: Please return the merchandise via traceable delivery i.e. courier or registered post at your own expense